Frequently Asked Questions
Q: Are you a factory or trading company?
A: We are a factory with designing, manufacturing, marketing, and exporting integrated together, supported by professional R&D Engineers.
Q: Can I get some samples?
A: Yes, sample orders are welcomed.
Q: What is the payment term?
A: 30% T/T in advance and the balance against the shipping documents.
Q: Can you stamp the customers' own logo and customize their own package?
A: Yes, customized logo printing and packaging designs are fully acceptable.
Q: What’s your production capacity?
A: Our capacity is 15,000 sets per month and normally the delivery lead time is 30 days.
Q: Does OEM/ODM support available?
A: Yes, OEM and ODM projects are welcomed. We invest heavily in innovation and research & development to support high-quality customization requirements.
Refa Tools
